Overnight Front Desk Anchor: Guest Service Pro

Sandpiper Property Mgt; Camp Springs (MD); On-site; USD 23,000 - 24,000; Full time

Job summary

Sandpiper Property Management, LLC (SPM) seeks an Overnight Guest Services Ambassador (GSA) to lead front desk operations during the overnight shift, ensuring a secure, seamless guest experience and acting as the face of the hotel. You will manage guest relations, safety protocols, late check-ins, and night audits while supporting revenue goals and coordinating with housekeeping.

This role requires reliability, independence, and the ability to work independently through the night.

Qualifications

• Effective communication with staff and guests.
• Effective conflict management.
• Effective negotiation and sales skills.

Responsibilities

• Overnight front desk operations and guest relations.
• Manage safety protocols and emergency response.
• Inspect studios and public spaces overnight.
• Review Studio Inventory daily and maximize revenue.
• Document overnight activity and logs.
• Cross-train on non-management duties.

Skills

Effective communication

Conflict management

Sales skills

Job description

Sandpiper Property Management, LLC (SPM) seeks an Overnight Guest Services Ambassador (GSA) to lead front desk operations during the overnight shift, ensuring a secure, seamless guest experience and acting as the face of the hotel. You will manage guest relations, safety protocols, late check-ins, and night audits while supporting revenue goals and coordinating with housekeeping.

This role requires reliability, independence, and the ability to work independently through the night.