Overnight Front Desk & Guest Experience Lead

WSS Greenbelt; Greenbelt (MD); On-site; USD 25,000 - 27,000; Full time

Job summary

WSS Greenbelt in Greenbelt, MD is hiring an Overnight Guest Services Ambassador (GSA) to command the front desk during overnight hours, ensuring a seamless guest experience and security. You will be the sole face and operational authority for the property, handling guest relations, safety protocols, and essential support tasks.

Responsibilities include managing late check-ins, security checks, revenue-related duties, inspections, and cross-training staff.

Qualifications

• Strong communication with staff and guests.
• Ability to read, understand and follow written procedures.
• Capable of staying calm and solving problems during overnight shifts.

Responsibilities

• Provide exceptional guest relations and manage overnight front desk operations.
• Coordinate late check-ins, early check-outs, reservations, and security checks.
• Ensure safety procedures and respond to emergencies when needed.
• Inspect studios and public spaces to maintain brand standards.
• Document overnight activity and revenue-related tasks.
• Handle laundry duties and maintain cleanliness of facilities.
• Cross-train non-management staff and perform duties as required.

Skills

Effective communication

Conflict management

Negotiation & sales

Read & follow procedures

Calm under pressure

Job description

WSS Greenbelt in Greenbelt, MD is hiring an Overnight Guest Services Ambassador (GSA) to command the front desk during overnight hours, ensuring a seamless guest experience and security. You will be the sole face and operational authority for the property, handling guest relations, safety protocols, and essential support tasks.

Responsibilities include managing late check-ins, security checks, revenue-related duties, inspections, and cross-training staff.