Overnight Front Desk & Guest Experience Lead

Woodbury Corporation; Grand Island (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Dental insurance

Health insurance

Vision insurance

Free uniforms

Training & development

Job summary

Woodbury Corporation is seeking an overnight Front Desk Clerk to warmly greet guests, manage check-ins/check-outs, and ensure a seamless stay. You will handle payments, provide local information, and respond to guest needs with professionalism.

This role requires returning guests with a friendly demeanor, ability to work overnight shifts, and maintain lobby and front desk standards. Training and uniforms are provided.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication skills (verbal and written).
• Basic computer skills required for front desk tasks.
• Ability to work a variable overnight schedule.
• Professional appearance and reliable punctuality required.

Responsibilities

• Greet guests in a courteous, professional manner and assist with check-ins/check-outs.
• Ensure guest rooms and lobby areas are clean and welcoming.
• Respond to guest requests and concerns promptly.
• Process payments and assist with billing discrepancies.
• Provide directions and information about local amenities and hotel hours.
• Assist with wake-up calls and coordination with other hotel departments.

Skills

Exceptional customer service

Verbal and written communication

Basic computer skills

Flexible schedule

Reliable punctuality

Professional appearance

Stamina to stand long periods

Lifting to 10 lb max

Proactive problem solving

Education

High school diploma or equivalent

Job description

Woodbury Corporation is seeking an overnight Front Desk Clerk to warmly greet guests, manage check-ins/check-outs, and ensure a seamless stay. You will handle payments, provide local information, and respond to guest needs with professionalism.

This role requires returning guests with a friendly demeanor, ability to work overnight shifts, and maintain lobby and front desk standards. Training and uniforms are provided.