Overnight Front Desk Auditor & Guest Services Specialist

L5hospitality; Denver (CO); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Level5 Hospitality’s Hilton Home2 Suites in Denver is seeking a Night Auditor to balance operations and report on hotel activities, ensuring accuracy and policy compliance during overnight shifts.

The role handles check-ins/outs, closes PMS and POS, generates audit reports, and assists guests with requests while delivering exceptional service. A high school diploma plus basic accounting and reliable attendance are preferred.

Qualifications

• Proficient in Microsoft Office Suite or similar software.
• Previous work experience as a Hotel Front Desk Agent preferred
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or occasional holidays
• Must have reliable transportation to and from work
• Must have stellar attendance and punctuality

Responsibilities

• Perform all check-in and check-out tasks
• Complete the Night Audit checklist each shift
• Properly close all PMS and 'Point of Sale' systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
• Inform the Front Office Manager or Manager on Duty of any problems that need immediate attention and/or action to ensure proper follow up
• Operate the front desk according to standard operating procedures and with exceptional guest service!
• Fulfill all Front Office functions during the overnight shift
• Know emergency procedures and how to respond accordingly after training by the Chief of Maintenance
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Manage online and phone reservations
• Respond to guest complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required by Manager/Supervisor

Skills

Microsoft Office Suite

Front Desk experience

Excellent communication

Organizational skills

Weekend/holiday availability

Education

High School diploma

Bookkeeping experience

Job description

Level5 Hospitality’s Hilton Home2 Suites in Denver is seeking a Night Auditor to balance operations and report on hotel activities, ensuring accuracy and policy compliance during overnight shifts.

The role handles check-ins/outs, closes PMS and POS, generates audit reports, and assists guests with requests while delivering exceptional service. A high school diploma plus basic accounting and reliable attendance are preferred.