Overnight Front Desk Auditor: Guest Service Pro

BENCHMARK; Miami (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k matching

Bonus programs

Job summary

Pyramid Global Hospitality seeks a Night Auditor for the Pullman Miami Airport in Miami, FL. The role covers overnight hours (11pm–7am) and focuses on accurate guest check-in, credit handling, and fulfilling requests to ensure a smooth guest experience.

Strong guest service skills and willingness to work late hours are essential; bilingual abilities are a plus. Opera Cloud knowledge is advantageous, with competitive benefits including 401k with company match and bonus programs.

Qualifications

• Must be able to work overnight hours (11pm–7am).
• Bilingual abilities are a plus.
• Experience with Opera Cloud is advantageous.

Responsibilities

• Check guests in, ensure proper credit is recorded, note and fulfill special requests, and verify information.
• Assist in resolving guest issues and recover service when needed.

Skills

Night audit

Guest service

Overnight shift

Bilingual

Tools

Opera Cloud

Job description

Pyramid Global Hospitality seeks a Night Auditor for the Pullman Miami Airport in Miami, FL. The role covers overnight hours (11pm–7am) and focuses on accurate guest check-in, credit handling, and fulfilling requests to ensure a smooth guest experience.

Strong guest service skills and willingness to work late hours are essential; bilingual abilities are a plus. Opera Cloud knowledge is advantageous, with competitive benefits including 401k with company match and bonus programs.