Night Auditor

Pyramid Global Hospitality; Coral Gables (FL); Sur place; USD 22 041 - 26 174; Temps partiel

Résumé du poste

A leading hospitality company is seeking a Night Auditor for THesis Hotel Miami. The role involves providing exceptional overnight customer service, checking guests in, and ensuring the accuracy of nightly reports. Ideal candidates should have a strong attention to detail and the ability to work overnight shifts. This position offers competitive hourly pay ranging from $16.00 to $19.00.

Qualifications

• Must be able to work overnight hours.
• Excellent customer service skills are essential.
• Ability to communicate effectively in both verbal and written forms.

Responsabilités

• Check guests in and ensure accurate information is established.
• Provide exceptional customer service during overnight hours.
• Follow Night Audit procedures with great attention to detail.

Connaissances

Attention to detail

Computer skills

Excellent verbal communication

Customer service skills

Ability to work overnight

Formation

High school diploma or equivalent

Description du poste

Night Auditor – Pyramid Global Hospitality (THesis Hotel Miami)

Join our Front Desk team as a Night Auditor at THesis Hotel Miami, located in Miami, FL.

About the Role

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses an engaging personality to create a memorable first impression for our guests. This role serves key hours where service is of utmost importance, typically from 11pm to 7am.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

What We’re Looking For

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$16.00 – $19.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.