Night Auditor

BENCHMARK; Miami (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k matching

Bonus programs

Job summary

Pyramid Global Hospitality seeks a Night Auditor for the Pullman Miami Airport in Miami, FL. The role covers overnight hours (11pm–7am) and focuses on accurate guest check-in, credit handling, and fulfilling requests to ensure a smooth guest experience.

Strong guest service skills and willingness to work late hours are essential; bilingual abilities are a plus. Opera Cloud knowledge is advantageous, with competitive benefits including 401k with company match and bonus programs.

Qualifications

• Must be able to work overnight hours (11pm–7am).
• Bilingual abilities are a plus.
• Experience with Opera Cloud is advantageous.

Responsibilities

• Check guests in, ensure proper credit is recorded, note and fulfill special requests, and verify information.
• Assist in resolving guest issues and recover service when needed.

Skills

Night audit

Guest service

Overnight shift

Bilingual

Tools

Opera Cloud

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you!What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.Your Role:Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.Help to resolve problems through recovery when things aren’t quite rightWhat are we looking for?Must have the ability to work the overnight hoursBilingual a plusOpera Cloud knowledge a plusCompensation:$18-$18Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.