Front Desk Agent

Pyramid Global Hospitality; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Full benefits

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent at the Pullman Miami Airport. You will greet guests, check them in/out, and ensure smooth reservations and payments with a focus on hospitality and accuracy.

The role requires hotel front desk experience, strong communication, and the ability to work in a fast-paced environment. Bilingual skills are a plus, with a supportive team and competitive compensation.

Qualifications

• Previous hotel front desk experience is required.
• Experience with Opera Cloud is a plus.
• Bilingual abilities are a plus.
• Outgoing and engaging personality desired.
• Excellent verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Ability to stand for the duration of the shift.
• Availability to work varied shifts, including weekends and holidays.

Responsibilities

• Assist guests efficiently at front desk with check-ins/outs.
• Maintain high standards of service and hospitality.
• Handle reservations and cancellations with accuracy.
• Process payments following established procedures.
• Coordinate with other departments for guest requests and issues.
• Support pre-registration and group block arrangements.

Skills

Hotel experience

Opera Cloud

Bilingual

Outgoing personality

Verbal communication

Fast-paced

Stand for long shifts

Weekend availability

Tools

Opera Cloud

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you!

What You Will Have An Opportunity To Do

Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.

Essential Functions

• Handles guest check-ins and outs efficiently and in a friendly and professional manner.
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.
• Resolve guest challenges and take appropriate action to ensure guest satisfaction.
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
• Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.
• types and selling strategies, rates and discounts.
• Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.
• Provides the highest quality of service to guests at all times.
• Perform all other duties as deemed necessary by management.

What are we looking for?

• Previous Hotel experience is required
• Experience in Opera Cloud a plus
• Bilingual a plus
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$16

$16

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.