Overnight Front Desk Auditor – Guest Service Expert

Shaner Group; Taos (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

The Night Auditor position at Hampton Inn Taos, part of Shaner Hotels, offers a front desk role balancing daily revenue and guest services. You will cover night shifts, greeting guests, and handling check-ins and check-outs with a keen eye for accuracy.

Located in Taos, New Mexico, the role emphasizes guest satisfaction, bilingual communication when needed, and teamwork within a dynamic hotel environment. Join a team dedicated to hospitality excellence.

Qualifications

• High school graduate or equivalent required.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate with guests, management and co-workers effectively.
• Computer experience is preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

High school graduate

Customer service

Communication skills

Computer experience

Bilingual English/Spanish a plus

Knowledge of local activities

Education

High school diploma or equivalent

Tools

Computer experience

Job description

The Night Auditor position at Hampton Inn Taos, part of Shaner Hotels, offers a front desk role balancing daily revenue and guest services. You will cover night shifts, greeting guests, and handling check-ins and check-outs with a keen eye for accuracy.

Located in Taos, New Mexico, the role emphasizes guest satisfaction, bilingual communication when needed, and teamwork within a dynamic hotel environment. Join a team dedicated to hospitality excellence.