Night Auditor | Hampton Inn Taos

Shaner Hotels; Taos (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels in Taos, NM is seeking a dedicated Night Auditor to manage overnight front desk operations and balance daily revenue activity. You will assist guests with check-ins and check-outs, handle payments, print daily reports, and uphold hotel policies.

The ideal candidate has a high school diploma, at least one year of customer service experience (hotel experience preferred), and solid computer skills. English/Spanish bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Attend to guests' needs during the audit shift.
• Balance revenue and expenses for the day.
• Perform front desk duties during the audit shift.
• Communicate effectively with guests and staff to meet/exceed guest expectations.

Skills

Customer service

Communication

Bilingual English/Spanish

Cash handling

Education

High school diploma

Tools

Computer skills

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Our hotel features comfortable accommodations, an indoor pool, and a hot tub, providing guests with the perfect place to relax after exploring all that Taos has to offer.

If you're passionate about hospitality and looking for an opportunity to grow your career, Hampton Inn Taos is the perfect place to join Shaner Hotels family. Become part of a team dedicated to exceptional service, teamwork, and creating unforgettable experiences for every guest.