Flexible Front Desk Agent - Guest Services

Taos Hampton Inn; Taos (NM); On-site; USD 25,000 - 32,000; Full time

Job summary

Shaner Hotels seeks a Front Desk/Guest Services associate for the Hampton Inn Taos in Taos, NM. You will welcome guests, process check-ins/check-outs, handle payments, and provide information on local attractions with a customer-first mindset.

Ideal candidates have at least one year of customer service experience, hotel experience preferred, and the ability to communicate clearly with guests and staff. Bilingual English/Spanish is a plus; join a team centered on service excellence.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Shaner Hotels seeks a Front Desk/Guest Services associate for the Hampton Inn Taos in Taos, NM. You will welcome guests, process check-ins/check-outs, handle payments, and provide information on local attractions with a customer-first mindset.

Ideal candidates have at least one year of customer service experience, hotel experience preferred, and the ability to communicate clearly with guests and staff. Bilingual English/Spanish is a plus; join a team centered on service excellence.