Front Desk Agent | Hampton Inn Taos

Shaner Hotels; Taos (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Shaner Hotels at Hampton Inn Taos in Taos, New Mexico, seeks a front desk guest services associate to warmly welcome guests and handle check-ins and check-outs with professional courtesy.

Responsibilities include processing payments, providing information about local attractions, and ensuring guest satisfaction while adapting to flexible scheduling, including weekends and holidays.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Resolve discrepancies on the room status report with Housekeeping.


• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Handle guest complaints ensuring guest satisfaction.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Resolve discrepancies on the room status report with Housekeeping.


• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.


• Minimum one year customer service experience; previous hotel experience preferred.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• Computer experience preferred.


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at the Hampton Inn Taos! Located in beautiful Taos, New Mexico, our hotel offers guests a comfortable and welcoming stay surrounded by the rich culture, history, and natural beauty of the region.

Conveniently located across from the South Side Convention Center and near the charming Central Plaza, the Hampton Inn Taos places guests close to the area's best attractions, entertainment, shopping, and local experiences. With a variety of restaurants within walking distance, guests can easily enjoy the unique flavors and hospitality that make Taos a memorable destination.

Our hotel features comfortable accommodations, an indoor pool, and a hot tub, providing guests with the perfect place to relax after exploring all that Taos has to offer.

If you're passionate about hospitality and looking for an opportunity to grow your career, Hampton Inn Taos is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to exceptional service, teamwork, and creating unforgettable experiences for every guest.