Overnight Front Desk & Night Auditor — Guest Experience

Hotel Equities; West Hollywood (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities

Reduced Room Rates

Flexible schedule

401(k)

Life insurance

Job summary

A leading hospitality company in West Hollywood is seeking a Night Audit/Front Desk Agent. The role involves welcoming guests, handling their inquiries, and ensuring a pleasant stay. Applicants should have at least one year of experience in hotel operations, with strong customer service and communication skills. This position offers various benefits including a flexible schedule, medical coverage, and opportunities for career growth within a values-based culture.

Qualifications

• Minimum of one (1) year of experience in Front Desk, Night Audit, or hotel operations.
• Basic knowledge of hotel property management systems (PMS) and accounting procedures.
• Strong communication skills are essential when interacting with guests and employees.

Responsibilities

• Greet and welcome guests upon arrival, verifying their information.
• Respond to guest inquiries and resolve complaints.
• Handle cash and maintain a house bank.

Skills

Customer service

Problem-solving

Communication skills

Basic math skills

Education

High School diploma / Secondary qualification

Tools

Property management systems (PMS)

Job description

A leading hospitality company in West Hollywood is seeking a Night Audit/Front Desk Agent. The role involves welcoming guests, handling their inquiries, and ensuring a pleasant stay. Applicants should have at least one year of experience in hotel operations, with strong customer service and communication skills. This position offers various benefits including a flexible schedule, medical coverage, and opportunities for career growth within a values-based culture.