Night Audit Agent | Mosaic Hotel

Ontario Trillium Foundation; Beverly Hills (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k)

Job summary

Mosaic Hotel in Beverly Hills seeks an attentive Night Audit Agent to manage overnight operations, greet late arrivals, and close out daily business with accuracy. You’ll ensure smooth handoffs to the morning team and maintain guest satisfaction throughout the night.

The role requires strong interpersonal skills, a calm demeanor under pressure, and basic arithmetic with familiarity of Opera PMS. Competitive benefits accompany this position.

Qualifications

• 1 year related front desk or night audit experience preferred.
• Positive, energetic, service-oriented with strong interpersonal and organizational skills.
• Clear verbal and written English communication.

Responsibilities

• Serve as the primary overnight guest contact handling check-in/check-out, billing, and folio settlement.
• Field calls, emails, and guest inquiries, resolving needs to keep guests happy.
• Input guest information and payments into Opera and other hotel systems.
• Coordinate with Front Desk, Housekeeping, and Engineering for safety, security and cleanliness.
• Reconcile daily front desk tasks, balance posts, and close the day’s business.
• Run AR and next-day reports for the hotel.
• Document safety issues and incidents, and suggest preventive steps.
• Report significant guest complaints to the General Manager or Supervisor.
• Maintain professional appearance and provide consistent service overnight.
• Assist other departments as needed to keep operations smooth overnight.

Skills

Front desk experience

Night audit

Customer service

English communication

Cash handling

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT MOSIAC HOTEL

Mosaic Hotel’s 49 newly redesigned boutique guestrooms feature posh amenities, luxurious linens, and state-of-the-art technology. Whether you’re seeking anelegant romantic hideaway or a tranquil retreat while on business, our Beverly Hills hotel can make your visit feel like coming home - with more comfort, accessibility, and convenience toBeverly Hills top destinations.

POSITION PROFILE

The Night Audit Agent keeps Mosaic Hotel running smoothly after hours — welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.

THE TASK AT HAND

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
• Accurately input guest information and payments into hotel systems such as Opera.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.
• Run accounts receivable and next-day reports for the hotel.
• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.
• Communicate any significant guest complaints or issues to the General Manager or Supervisor.
• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.
• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

WHAT WE'RE LOOKING FOR

Required

• 1 year related experience with front desk or night audit in a hotel setting preferred.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.
• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.
• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).