Night Auditor

Hilton Madison Monona Terrace; Madison (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free employee meal during shift

Room discounts at Marcus Hotels &

Discounts at Marcus restaurants/rests

Free employee parking or transit Pass

Theatre coupons

Transfer to other Marcus properties

Early wage access

Paid time off

Medical, dental, and vision insurance

Company-paid life insurance, EAP, and

401(k) with employer match

Hilton-branded training and growth

Job summary

Hilton Madison Monona Terrace in Madison, WI is seeking a Night Auditor to oversee overnight front desk operations and ensure daily financials are accurately posted and balanced. This full-time, overnight position requires attention to detail and a strong guest-service focus.

You will greet guests, handle check-ins/outs, balance revenue, work with the accounting team, and support hotel operations while maintaining security and accuracy throughout the shift.

Qualifications

• Availability to work 3rd shift.
• High school diploma or equivalent.
• Strong math and computer skills.
• Excellent communication and customer service skills.
• Proficiency in English (reading, writing, speaking).
• Ability to stand and move throughout the front office during the shift.
• Previous hotel or front desk experience is a plus, but not required.

Responsibilities

• Greet and check guests in and out, ensuring room selection matches their needs.
• Post and balance revenue, payments, and credit card transactions for the day.
• Follow checklists to reset hotel systems for the following business day.
• Collaborate with accounting to ensure accuracy in reporting.
• Respond promptly and professionally to guest requests and issues, in person and by phone.
• Provide local information and assistance with hotel amenities.
• Maintain and balance a personal bank while handling cash, credit cards, and checks.
• Deliver items to guest rooms as needed.
• Perform additional duties or projects as assigned.

Skills

Third shift availability

Math skills

Computer skills

Communication skills

Customer service skills

English proficiency

Observational skills

Front desk experience (plus)

Education

High school diploma or equivalent

Job description

Description

Night Auditor

Location: Hilton Madison Monona Terrace - Madison, WI
Schedule: Full-Time Preferred | Overnight Shift Availability Required

Wage Estimate: $17-$19/Hour Based on Experience

Create Memorable Moments with a Career in Hospitality

Do you enjoy working independently, staying organized, and ensuring things run smoothly behind the scenes? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and become the go-to person overnight for guests and hotel operations.

We are currently hiring Night Auditors who thrive in a detail-driven, guest-focused environment. If you're reliable, customer-service oriented, and enjoy balancing books as much as welcoming guests, this may be the perfect role for you.

What Will You Be Doing?

As a Night Auditor, you'll be responsible for overseeing all front desk operations during the overnight shift while ensuring that the day's financials are accurately balanced and recorded. Key responsibilities include:

• Greeting and checking guests in and out, ensuring room selection matches their needs
• Posting and balancing revenue, payments, and credit card transactions for the day
• Following checklists to reset hotel systems for the following business day
• Working with the accounting team to ensure accuracy in reporting
• Responding promptly and professionally to guest requests and issues, both in person and by phone
• Providing local information and assistance with hotel amenities
• Maintaining and balancing a personal bank while handling cash, credit cards, and checks
• Delivering items to guest rooms as needed
• Performing additional duties or projects as assigned

What Will You Bring to the Role?

We are looking for someone detail-oriented, dependable, and guest-focused. Our ideal candidate has:

• Availability and willingness to work 3rd shift
• High school diploma or equivalent
• Strong math and computer skillsA consistent ability to produce accurate, high-quality work
• Excellent communication and customer service skills
• Ability to stand and move throughout the front office during the shift
• Proficiency in English (reading, writing, and speaking)
• Strong observational skills to detect and respond to emergency situations
• Previous hotel or front desk experience is a plus, but not required

What is In It for You?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• "Two for one" movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities

Join a Company with Heart

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.

We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.