Night Auditor

Hilton Milwaukee; Milwaukee (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free meals per shift

Employee room discounts

Discounts at Marcus properties

Free parking

Theatre/movie coupons

Career growth opportunities

Paid time off

Health, dental, vision insurance after

401k with employer match

Job summary

The Hilton Milwaukee in downtown Milwaukee is seeking a dedicated Night Auditor to join our team. You will balance charges, perform front desk tasks, and prepare for the next day’s operations, contributing to exceptional guest experiences.

We offer modern rooms after a major renovation and a range of employee benefits. Join a historic, iconic property and grow your hospitality career with Marcus Hotels & Resorts.

Qualifications

• Front desk experience preferred.
• Must communicate in English.
• Ability to balance cash and transactions.
• Able to work overnight and weekends.

Responsibilities

• Greet guests and handle guest transactions at the front desk.
• Process reservations and balances using the hotel PMS.
• Provide courteous, efficient service to guests.
• Address guest complaints and offer solutions within authority.
• Monitor front desk safety, security, and appearance.
• Coordinate with housekeeping and maintenance for room status.
• Maintain accurate cash drawer and deposits per policy.
• Perform other duties as assigned.

Skills

Guest services

Cash handling

English communication

Front desk experience

Math basics

Education

High school diploma or equivalent

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated full-time Night auditor to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Night Auditor you will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day’s operations.

There’s no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What will you be doing?

• Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management.
• Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System).
• Provide quality service for guests in an efficient, professional and courteous manner.
• Take ownership of guest complaints and provides prompt solutions within scope of authority.
• Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
• Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
• Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
• Perform other duties as assigned.

What do you bring to the role?

• Ability and willingness to work the overnight, 3rd shift
• High school diploma or equivalent is required
• Previous Night Audit experience is preferred
• Overnight and Weekend availability is required
• Ability to understand, follow, and effectively communicate both written & verbally in English.
• Thorough understanding of basic math and accounting skills.
• Ability to make sound decisions with little supervision and to work under pressure in a fast-paced environment.

What’s In It For You?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Job Type:

Full-Time, Hourly

Shift Availability:

Nights (including evenings, weekends, and holidays)

Pay Estimate:

$19.00/hr

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.