Night Auditor | State College TownePlace Suites

Shaner Hotels; State College (Centre County); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

The Night Auditor at TownePlace Suites by Marriott State College, part of Shaner Hotels, joins our opening team in Happy Valley. You will balance daily revenue, perform front desk duties during the audit shift, and ensure guest needs are met with professionalism.

We value strong communication, guest service experience, and bilingual abilities; familiarity with hotel systems and cash handling is a plus. This full-time role offers growth within a growing hospitality group and the chance to

Competenze

• One year of customer service experience; hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and coworkers.
• Knowledge of local activities and attractions is a plus.

Mansioni

• Attend to guest needs during the audit shift and balance revenue transactions.
• Handle all check-ins and check-outs per hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments.

Conoscenze

Customer service

Bilingual English/Spanish

Computer experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity with State College's newest addition, TownePlace Suites by Marriott State College! Join our opening team and be part of bringing a brand-new hospitality experience to the heart of Happy Valley.

Our 89-suite extended-stay hotel is conveniently located just minutes from the State College Regional Airport and the Nittany Valley Sports Centre, offering guests a comfortable and convenient home base for business, leisure, and extended stays.

Each suite is thoughtfully designed with fully equipped kitchens, modern workspaces, and comfortable living areas to help guests feel right at home. As a member of our opening team, you'll have the opportunity to help create exceptional guest experiences while building the culture and service standards of a new property from the ground up.

Located in the heart of Happy Valley, TownePlace Suites by Marriott State College is the perfect place to jump-start or grow your hospitality career. Join Shaner Hotels, an award-winning hospitality leader, and discover where your career can take you!