Overnight Front Desk & Audit Lead

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fantasy Springs Resort Casino seeks a Night Auditor to manage hotel and front desk operations overnight, including guest check-ins, room assignments, and daily financial reporting. The role requires reliability, problem-solving, and strong customer service under minimal supervision.

Responsibilities include balancing transactions, validating players club eligibility, handling emergencies, and producing monthly/ daily reports.

Qualifications

• Basic computer knowledge is a plus.
• Must be fluent in English with regard to oral and written communication.
• Customer Service — hospitality industry experience and a positive, friendly demeanor.
• High School diploma or GED required; or 1–3 years’ related experience.
• Effective written and spoken English communication; bi-lingual in Spanish is a plus.
• Able to handle multiple tasks and priorities simultaneously.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Oversee hotel and front desk operations during the overnight shift.
• Register guests and assign rooms; update guest history and confirm payments.
• Prepare daily financial reports and balance transactions.
• Transact daily receipts and complete shift checklists.
• Validate Player Club eligibility for promotions.
• Assist guests and respond to emergencies or issues.
• Close billing and issue receipts; store luggage if needed.
• Provide information about on-site facilities and events.

Skills

Basic computer knowledge

Customer service

Multi-tasking

English fluency

Communication

Task management

Mathematical skills

MS Word/Excel/Outlook

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Fantasy Springs Resort Casino seeks a Night Auditor to manage hotel and front desk operations overnight, including guest check-ins, room assignments, and daily financial reporting. The role requires reliability, problem-solving, and strong customer service under minimal supervision.

Responsibilities include balancing transactions, validating players club eligibility, handling emergencies, and producing monthly/ daily reports.