Overnight Front Desk Associate - Gym Perks & Benefits

Paycom - ATS; Santa Fe (NM); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Free Black Card membership

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to welcome members, handle payments, and deliver fast, friendly service in a high-energy club environment.

You will answer questions, promote benefits and promotions, maintain cleanliness during the shift, and work a rotating overnight schedule including weekends. A HS diploma and some customer service in retail or fitness are required; 401(k) and health benefits are provided.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Greet and farewell members in a confident, professional, and friendly manner.
• Anticipate and respond to members' needs, providing prompt and accurate information.
• Provide gracious and efficient telephone service and answer calls knowledgeably.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments, give change and receipts with accuracy.
• Promote products and special promotions to drive revenue.
• Answer questions about policies and procedures in a clear, customer-friendly way.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Flexible schedule

Cash handling

POS system

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to welcome members, handle payments, and deliver fast, friendly service in a high-energy club environment.

You will answer questions, promote benefits and promotions, maintain cleanliness during the shift, and work a rotating overnight schedule including weekends. A HS diploma and some customer service in retail or fitness are required; 401(k) and health benefits are provided.