Hotel Front Desk (GSA) Over Night

WSS St Joseph; Saint Joseph (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Sandpiper Property Management, LLC operates an Overnight Guest Services Ambassador role in Saint Joseph, MO. The candidate will act as the night-time front desk authority, providing guest support and maintaining security throughout the overnight shift.

Key duties include managing reservations, coordinating late check-ins, and ensuring compliance with safety procedures while optimizing revenue and guest experiences during quiet hours.

Qualifications

• Strong communication with staff and guests.
• Effective conflict management abilities.
• Negotiation and sales skills to maximize ancillary revenue.

Responsibilities

• Overnight front desk operations and guest relations.
• Handle late check-ins, early check-outs, reservations, and security checks.
• Document overnight events and maintain logs per policy.
• Coordinate safety protocols and emergency responses as required.
• Inspect studios and public spaces and ensure policy adherence.

Skills

Communication

Conflict management

Sales skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk (GSA) Over Night

Full Time Associate WSS St Joseph, Saint Joseph, MO, US

Salary Range: $16.00 To $17.50 Hourly

Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor!

Your Challenge: Command the Front Desk and Ensure Seamless Guest Experience and Security During Overnight Hours!

Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Guest Services Ambassador (GSA)!

This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing."

Core Duties: Overnight Guest Relations & Front Desk Operations

As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night.

Key Responsibilities Include:

Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours.

Front Desk Coordination: Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks. Respond to guest service calls efficiently and expediently.

Safety & Emergency Response: Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency.

Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times.

Sales, Revenue & Cross-Functional Support

You play a direct role in preparing the property for the next business day and contribute to financial success.

Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue. Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.

Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events.

Support Duties: Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.

Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.

Shift Requirements and Qualifications

This role requires extreme reliability, independence, and an ability to work overnight hours.

Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.

Qualifications & Essential Skills

Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills.

Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.

Are You Our Next Nighttime Operations Anchor?

If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you!

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces