Overnight Front Desk Agent & Night Auditor

DoubleTree by Hilton South Bend; South Bend (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Free downtown parking

Employee meal program

Hilton team member travel discounts

Opportunities for career growth

Friendly team environment

Hospitality experience

Job summary

DoubleTree by Hilton Downtown South Bend is seeking an Overnight Front Desk Agent / Night Auditor to greet guests, check in/out, and balance nightly transactions. This role emphasizes guest service, problem solving, and clear communication during late hours, with training provided to learn balancing and reporting tasks.

Join a friendly team at a downtown hotel offering free parking, team discounts, and opportunities for growth in hospitality.

Qualifications

• Night/overnight availability required.
• Comfortable using a computer and handling basic math.
• Strong guest service orientation and communication.
• Reliable and team-oriented with a positive attitude.

Responsibilities

• Welcoming guests, assisting with check-ins and check-outs, and providing a warm, professional experience.
• Answering phones, handling guest requests, and providing directions or help as needed.
• Processing payments, reviewing charges, and ensuring accurate guest billing.
• Performing basic nightly balancing and preparing reports for morning management.
• Maintaining organized guest information and communicating important updates to the team.
• Handling unusual situations calmly and professionally.

Skills

Customer service

Basic math

Computer skills

Teamwork

Tools

POS system

Job description

DoubleTree by Hilton Downtown South Bend is seeking an Overnight Front Desk Agent / Night Auditor to greet guests, check in/out, and balance nightly transactions. This role emphasizes guest service, problem solving, and clear communication during late hours, with training provided to learn balancing and reporting tasks.

Join a friendly team at a downtown hotel offering free parking, team discounts, and opportunities for growth in hospitality.