Night Auditor

DoubleTree by Hilton South Bend; South Bend (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Free downtown parking

Employee meal program

Hilton team member travel discounts

Opportunities for career growth

Friendly team environment

Hospitality experience

Job summary

DoubleTree by Hilton Downtown South Bend is seeking an Overnight Front Desk Agent / Night Auditor to greet guests, check in/out, and balance nightly transactions. This role emphasizes guest service, problem solving, and clear communication during late hours, with training provided to learn balancing and reporting tasks.

Join a friendly team at a downtown hotel offering free parking, team discounts, and opportunities for growth in hospitality.

Qualifications

• Night/overnight availability required.
• Comfortable using a computer and handling basic math.
• Strong guest service orientation and communication.
• Reliable and team-oriented with a positive attitude.

Responsibilities

• Welcoming guests, assisting with check-ins and check-outs, and providing a warm, professional experience.
• Answering phones, handling guest requests, and providing directions or help as needed.
• Processing payments, reviewing charges, and ensuring accurate guest billing.
• Performing basic nightly balancing and preparing reports for morning management.
• Maintaining organized guest information and communicating important updates to the team.
• Handling unusual situations calmly and professionally.

Skills

Customer service

Basic math

Computer skills

Teamwork

Tools

POS system

Job description

Now Hiring: Overnight Front Desk Agent / Night Hotel Auditor

DoubleTree by Hilton – Downtown South Bend

Are you a night owl who enjoys helping people, staying organized, and working in a welcoming environment? Are you looking for an overnight position where every shift brings something different?

DoubleTree by Hilton Downtown South Bend is looking for a friendly, dependable, and motivated Overnight Front Desk Agent / Night Auditor to join our team!

Located in the heart of downtown South Bend, our beautiful hotel features a stunning nine-story glass atrium, an on-site Starbucks, Baker's Bar & Grill, and over 15,000 square feet of meeting and event space.

As an Overnight Front Desk Agent, you'll be the friendly face welcoming guests, assisting travelers, answering questions, and ensuring our hotel continues to provide exceptional service throughout the night.

And don't let the title "Night Auditor" intimidate you! While the position includes some daily financial reporting and balancing, this is first and foremost a guest service and Front Desk position. If you're comfortable using a computer, have basic math skills, and enjoy working with people, we can help you learn the rest!

Why Join Our Team?

We believe taking care of our team members is just as important as taking care of our guests!

• Competitive Wages
• Free Downtown Parking
• Employee Meal Program
• Hilton Team Member Travel Discounts
• Opportunities for Career Growth and Advancement
• A Friendly, Supportive Team Environment
• Valuable Hospitality and Customer Service Experience

What Does an Overnight Front Desk Agent Do?

Think of yourself as the person who keeps things running smoothly while most of the world is asleep!

Your responsibilities will include:

• Welcoming Guests – Greet late-night arrivals, assist with check-ins and check-outs, and provide a warm, professional experience.
• Helping Travelers – Answer questions, provide directions, assist with reservations, and help guests with their needs.
• Answering Phones – Handle incoming calls, guest requests, and general hotel inquiries.
• Managing Guest Accounts – Process payments, review charges, and ensure guest billing is accurate.
• Completing Nightly Reports – Perform basic daily balancing, reconcile transactions, and prepare reports for the morning management team.
• Keeping Things Organized – Maintain accurate guest information, complete shift checklists, and communicate important updates.
• Handling the Unexpected – Assist guests with concerns or unusual situations while remaining calm and professional.
• Preparing for the Next Day – Help ensure everything is ready for the morning Front Desk team.
• Creating Great Guest Experiences – Make every guest feel welcomed, valued, and cared for.