Overnight Front Desk Agent

kalaharijobs; Pocono Manor (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental, and vision coverage

Employee appreciation events

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA, is seeking an Overnight Front Desk Agent. You will check guests in and out, greet guests, and support efficient operations while helping maximize room revenue and occupancy.

The role emphasizes guest service, professionalism, and teamwork. This hourly position includes a shift differential and opportunities for growth within a family‑oriented resort company.

Qualifications

• College courses in hotel/motel management are helpful.
• Previous hospitality or related experience helpful.
• Computer experience required.

Responsibilities

• Check guests in and out in a friendly, efficient manner.
• Provide attentive, courteous service to all guests during stay.
• Assist with daily front desk operations and shift checklist items.
• Operate front desk computer systems and office equipment.
• Maintain communication and teamwork for smooth daily operations.

Skills

Customer service

Communication skills

Computer proficiency

Education

College courses in hotel/motel management

Tools

Front Desk software

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations - we craft unforgettable experiences.

But we're more than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities - treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Overnight Front Desk Agent

Kalahari Resorts & Conventions is seeking anOvernight Front Desk Agent. In this role, you will be responsible forproviding attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy.

As part of our leadership team, you'll embody our Promise toLead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll be the first point of contact for guests, setting the tone for their stay by providing friendly, efficient check-in and check-out experiences while addressing needs with professionalism and care. You'll also support associates by maintaining clear communication and teamwork to ensure smooth daily operations.

This is an hourly wage role with an increase due to shift differential

Key Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
• Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.
• Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.

What We’re Looking For

• College courses in hotel/motel management are helpful.
• Previous hospitality or related experience helpful.
• Computer experience required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

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Kalahari Resorts & Conventions is an Equal Opportunity Employer.