Night Auditor

Omni Bedford Springs Resort & Spa; Bedford (Bedford County); On-site; USD 22,000 - 28,000; Full time

Job summary

Omni Bedford Springs Resort & Spa in Bedford, PA is seeking an overnight Night Auditor to ensure accurate nightly financials and provide courteous, professional service to guests. You will be responsible for DBS preparation, guest issue resolution, and maintaining front desk procedures through the night shift.

The role requires cash handling experience, familiarity with front desk operations, and the ability to work overnight while staying calm under pressure.

Qualifications

• Night audit experience preferred.
• Cash handling experience desired.
• Front office/front desk experience preferred.

Responsibilities

• Prepare the Daily Report (DBS) accurately and on time.
• Resolve guest problems diplomatically.
• Maintain knowledge of emergency procedures.
• Prepare VIP, complimentary, house use rooms, and out of order lists.
• Register guests and ensure credit procedures are followed.
• Distribute nightly reports.
• Process guaranteed no-show billings.
• Maintain current backup reports.
• Handle Express Check-Outs.
• Adhere to systems and control procedures.
• Complete third shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue.

Skills

Customer service

English communication

Calm under pressure

Teamwork

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Overview

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.

Responsibilities

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue

Qualifications

This person must have a high propensity for customer service.

Previous Cash Handling Experience Required

Previous night audit experience strongly preferred

Previous Full Service Hotel/resort Front Office Experience Required

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
• Must live within 50 miles of the hotel