Overnight Auditor (On-Call)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Omni Frisco Hotel at The Star in Frisco, TX is seeking a Night Audit Manager to ensure courteous check-in/out, maintain four-star standards, and manage the overnight audit process. The role includes handling guest issues, serving as Manager on Duty, and coordinating with front office and other departments.

Experience in full-service hotel front office and night audit is preferred; strong English communication and computer system skills are required.

Qualifications

• This person must have a high propensity for customer service.
• Cash handling experience is required.
• Night audit experience is strongly preferred.
• Full-service hotel/front office experience is required.
• Clear, courteous English communication with guests and colleagues.
• Ability to work with others across departments.
• Ability to think clearly and quickly to make decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure with many arrivals and departures.
• Ability to stand for prolonged periods and work overnight.
• Computer skills with hotel systems are expected.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty when required.
• Timely and accurate preparation of the Daily Report (DBS).
• Resolve guest issues promptly and diplomatically.
• Follow all emergency procedures and safety protocols.
• Prepare VIP, comped, house-use, and out-of-order lists accurately.
• Ensure proper guest registration and credit procedures.
• Distribute nightly reports to management and relevant teams.
• Process guaranteed no-show billings efficiently.
• Maintain current backup reports.
• Handle Express Check-Outs and ensure completion.
• Ensure adherence to all systems and control procedures.
• Complete third shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue accurately.

Skills

Customer service

Cash handling

Night audit

Front office

English communication

Team collaboration

Decision making

Time management

Stress management

Overnight shifts

Computer skills

Tools

Synergy

Nexus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current backup reports.
• Handling Express Check-Outs ensuring completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue

Qualifications

• This person must have a high propensity for customer service.
• Previous cash handling experience required
• Previous night audit experience strongly preferred
• Previous full-service hotel/resort front office experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shifts.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.