Overnight Front Desk Agent

Magnolia Inn & Suites; Columbia (MS); Presencial; USD 17.000 - 25.000; Tempo integral

Resumo da vaga

Southern Tire Mart, LLC is seeking an Overnight Front Desk Agent to deliver exceptional guest service, manage check-ins/check-outs, and maintain accurate records during overnight shifts at our Mississippi property.

The ideal candidate will handle reservations, respond to guest inquiries, and perform overnight audit procedures while keeping the front desk area neat and secure. Strong communication and reliability are essential for this role.

Qualificações

• Customer service or hospitality experience preferred.
• Strong communication and problem-solving skills.
• Basic computer skills and ability to learn hotel software.
• Reliable transportation and good attendance record.
• Ability to work independently during overnight hours.
• Must be able to remain alert and professional throughout the shift.
• High school diploma or equivalent preferred.

Responsabilidades

• Welcome and assist guests in a professional and friendly manner.
• Process guest check-ins and check-outs.
• Answer phone calls and respond to guest inquiries.
• Handle reservations and update guest information in the property management system.
• Perform overnight audit and daily reporting procedures.
• Address guest concerns as needed.
• Maintain a clean, organized, and professional front desk area.
• Communicate important information to management and incoming shifts.

Conhecimentos

Customer service

Communication

Problem-solving

Basic computer skills

Learn hotel software

Formação

High school diploma or equivalent

Ferramentas

PMS software

Descrição da vaga

We are seeking a dependable and customer-focused Overnight Front Desk Agent to join our team. The ideal candidate will provide exceptional guest service, handle check-ins and check-outs, maintain accurate records, and ensure the safety and security of the property during overnight hours.

Responsibilities

• Welcome and assist guests in a professional and friendly manner
• Process guest check-ins and check-outs
• Answer phone calls and respond to guest inquiries
• Handle reservations and update guest information in the property management system
• Perform overnight audit and daily reporting procedures
• Address guest concerns as needed
• Maintain a clean, organized, and professional front desk area
• Communicate important information to management and incoming shifts

Qualifications

• Customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Basic computer skills and ability to learn hotel software
• Reliable transportation and good attendance record
• Ability to work independently during overnight hours
• Must be able to remain alert and professional throughout the shift
• High school diploma or equivalent preferred

Schedule

• Weekends and holidays may be require

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.