Overnight Front Desk

remingtonhotelscareers; Evansville (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Remington Hotels is seeking a Front Desk Auditor to perform daily audit functions for the front office and all hotel outlets, ensuring accurate postings and timely corrections for guests and charges.

You will review room and tax postings, back-up the front office system, and support night audit activities as applicable, while following company accounting policies and delivering warm, professional guest service during check-ins and check-outs, including PBX operations.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Skills

Attention to detail

Strong work ethic

Team player

Scheduling flexibility

Job description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!