Front Desk Agent/Relief Night Audit

remingtonhotelscareers; San Diego (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Remington Hotels is seeking a Front Desk Associate/Night Audit in San Diego, CA to perform daily front office and night audit duties across all hotel outlets. You will handle check-ins, check-outs, reservations and payments with accuracy and courtesy, and ensure all postings are timely.

Responsibilities include auditing room and tax postings, backing up front office systems, and applying management company accounting and credit policies.

Qualifications

• Ability to focus on tasks and complete work on time.
• High work ethic and self-initiative.
• Flexibility to work varying shifts including nights, weekends and holidays.
• Team-oriented with guest-service mindset.

Responsibilities

• Perform daily front office and outlet audit functions.
• Review room and tax postings for accuracy and correct errors.
• Back up front office computer system and night audit program daily.
• Handle front desk duties including check-ins, check-outs and payments.
• Follow management company accounting and credit policies.

Skills

Attention to detail

Team player

Flexible schedule

Customer service focus

Job description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Pay Rate: $19.00-$20.25

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.