Overnight Agent Night Auditor

remingtonhotelscareers; Costa Mesa (CA); On-site; USD 41,000 - 43,000; Full time

Job summary

Remington Hotels is seeking a meticulous Front Desk Audit Specialist in Costa Mesa, CA. You will perform daily audit tasks for the front office and hotel outlets, ensure accurate posting of room and tax, and promptly fix any discrepancies.

The role requires handling check-ins, check-outs, reservations, and PBX operations with warmth and professionalism. The position includes possible night shifts and weekends, with a strong emphasis on accuracy, efficiency, and teamwork in a fast-paced hotel

Qualifications

• Attention to tasks and complete work on time despite interruptions.
• Strong work ethic and initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team-oriented mindset with guest-service focus.

Responsibilities

• Perform daily audit functions for front office and each hotel outlet.
• Review room and tax posting for accuracy and correct errors promptly.
• Back-up front office computer system and night audit program daily.
• Rebuild front office system, reservation modules, and related software as needed.
• Follow management company accounting and credit policies and procedures.
• Manage front desk duties including check-ins/outs, payments, reservations, PBX, and guest directions.

Skills

Attention to detail

Work ethic

Team player

Flexible schedule

Job description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Hourly Rate: $30.70

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.