Overnight Fleet Dispatch Lead

Cox Enterprises; Colorado; On-site; USD 75,000 - 110,000; Full time

Job summary

Cox Fleet is seeking a National Coordinator to lead dispatch operations nationwide, overseeing the full lifecycle of fleet repairs and maintenance. You will coordinate with technicians, customers, and third‑party vendors while modeling best practices to uphold service quality and customer experience.

This overnight role (4:00 PM–10:00 AM) requires strong judgment, collaboration across markets, and a commitment to timely, accurate communication. Overtime may be available based on business needs.

Qualifications

• High School Diploma/GED and 5 years’ experience in dispatch, service scheduling, or logistics coordination.
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics.

Responsibilities

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events from initial client request to repair completion.
• Ensure technicians receive all service events quickly and request additional work when needed.
• Re-assign previous events not completed during the first assignment.
• Assess each service event and dispatch to achieve the best results for the client.
• Monitor open events, track estimated arrival times, and communicate delays or service concerns to customers and leadership.

Skills

Communication skills

Multitasking

Interpersonal skills

Composure under pressure

Organizational skills

Education

High School Diploma or GED

Tools

MS Office

Dispatch systems

Email platforms

Job description

Cox Fleet is seeking a National Coordinator to lead dispatch operations nationwide, overseeing the full lifecycle of fleet repairs and maintenance. You will coordinate with technicians, customers, and third‑party vendors while modeling best practices to uphold service quality and customer experience.

This overnight role (4:00 PM–10:00 AM) requires strong judgment, collaboration across markets, and a commitment to timely, accurate communication. Overtime may be available based on business needs.