Customer Service Coordinator (Temp to Perm) - Third Shift

CBRE Group, Inc.; Greenville (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Stable third-shift schedule

Career growth opportunities

Job summary

CBRE is seeking a Customer Service Coordinator for overnight onsite support in Greenville, TX. You will be the primary contact for facility-related requests, manage work orders, monitor alarms, and coordinate with vendors to ensure timely service delivery.

Ideal candidates will have 2+ years in customer service, strong communication, and proficiency with CMMS or service management software. This is a fully onsite, night shift role with growth opportunities within CBRE Facilities Management.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service, admin support, call center, dispatching, or related experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot routine issues and exercise judgment.
• Proficient with Microsoft Office Suite.
• Experience using ticketing systems, CMMS or service management software preferred.
• Typing speed around 45–50 wpm.
• Strong organizational skills and multitasking ability.
• Ability to work independently during overnight shifts.
• Ability to interpret instructions and written procedures.

Responsibilities

• Respond to inbound inquiries and facility service requests via phone, email, and service systems.
• Monitor facility systems and alarms per procedures and escalation rules.
• Create, track, and manage work orders and service tickets.
• Dispatch service requests to vendors and contractors for timely completion.
• Run operational reports to assist field teams with troubleshooting.
• Communicate updates to customers, vendors, and internal stakeholders.
• Maintain documentation in CMMS and service platforms.
• Support departmental communications and distribute updates.
• Assist onboarding and training of new team members.
• Deliver professional, accurate customer service with attention to detail.
• Identify and escalate critical facility issues during overnight hours.

Skills

Verbal communication

Written communication

Multitasking

Time management

MS Office

CMMS experience

Education

High School Diploma or GED

Tools

CMMS platforms

Ticketing systems

Job description

Location: Greenville, TX (Onsite) Schedule:10:00 PM - 6:30 AM Pay Rate: $17.75 per hour + 10% Shift Differential ($19.53/hour effective rate) Employment Type: Temporary to Permanent

About the Role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests during overnight operations, ensuring timely issue resolution and outstanding customer support. You will work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility alarms and systems, and maintain accurate service records.

This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. As part of CBRE's Facilities Management team, you will play a critical role in supporting 24/7 operations and ensuring seamless service delivery during third-shift hours.

This is a fully onsite position located in Greenville, TX, working an overnight schedule of from 10:00 PM to 6:30 AM.

What You'll Do

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation protocols.
• Create, track, and manage work orders and service tickets within designated systems.
• Dispatch service requests to vendors and contractors to ensure timely completion.
• Run operational reports to assist field teams with troubleshooting, alarm validation, and issue resolution.
• Communicate effectively with customers, vendors, and internal stakeholders regarding service requests and work order updates.
• Maintain accurate documentation within CMMS and service management platforms.
• Support departmental communication efforts and distribute operational updates as needed.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while maintaining professionalism, accuracy, and attention to detail.
• Identify, elevate, and support resolution of critical facility issues during overnight hours.

What You'll Need

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot routine issues and exercise sound judgment when handling customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience using ticketing systems, CMMS platforms, or service management software preferred.
• Ability to type approximately 45-50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize work effectively.
• Ability to work independently during overnight shifts while maintaining high levels of productivity and customer service.
• Ability to accurately interpret instructions, operational procedures, and written correspondence.

Why CBRE?

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

What You’ll Enjoy

Competitive Pay at $17.75 per hour plus a 10% shift differential ($19.53/hour effective rate)

Stable Third-Shift Schedule

Opportunity to Support a Major Telecommunications Client

Dynamic, Fast-Paced Operations Environment

Collaborative Team Culture

Professional Development and Training Opportunities

A Culture Built on Respect, Integrity, Service, and Excellence

Potential Career Growth Within a Global Organization

Disclaimers

This position supports a major telecommunications client.

This is a temporary-to-permanent onsite opportunity located in Greenville, TX, working 10:00 PM to 6:30 AM.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is unable to provide sponsorship for this position at this time.