Overnight Emergency Veterinary Client Services Coordinator

AAVMP; Scottsdale, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pet insurance

Education and training

Paid time off

Disability insurance

Job summary

BluePearl Specialty + Emergency Pet Hospital in Scottsdale, AZ is hiring a Client Services Coordinator for the night shift (Wednesday through Saturday, 8pm–6am). You will be the first associate clients see, greeting them with warmth and professionalism as you manage arrivals and appointments.

You will listen compassionately, speak clearly and calmly, determine emergencies versus standard visits, and connect callers to the appropriate team member while offering emotional support and resources to

Responsibilities

• You will greet and make friendly eye contact every time our hospital entry door opens to offer a warm, professional acknowledgment.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone so clients understand you.
• You will assess upon arrival each client's needs and the pet's general condition.
• You will determine whether an emergency arrival is a 'stat' versus 'standard'.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance and ensuring clients know how to prepare their pet.
• You will offer emotional support and resource materials to grieving clients discreetly and compassionately.
• You serve as a liaison between clients and service agencies during handling of pet remains.

Job description

BluePearl Specialty + Emergency Pet Hospital in Scottsdale, AZ is hiring a Client Services Coordinator for the night shift (Wednesday through Saturday, 8pm–6am). You will be the first associate clients see, greeting them with warmth and professionalism as you manage arrivals and appointments.

You will listen compassionately, speak clearly and calmly, determine emergencies versus standard visits, and connect callers to the appropriate team member while offering emotional support and resources to