Pet Care Client Advocate - Day Shift (Emergency & Specialty)

BluePearl Pet Hospital; Pittsburgh (Allegheny County); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

Pet insurance

Associate discounts

CE allowance

Free CE sessions

BluePearl University access

Health insurance

Paid time off

401(k) retirement plan

Job summary

BluePearl Pet Hospital is hiring a Daylight Client Service Coordinator. Four 10-hour shifts weekly with rotating weekend days and holidays; pay $18–$26/hour. The role supports Emergency and Specialty departments, starting in Emergency and rotating through services to build skills.

Greet customers, assess arrivals, confirm appointments, and provide empathetic support. Ideal for growth, learning, and teamwork in a veterinary hospital setting.

Qualifications

• Excellent customer service skills and a compassionate approach.
• Ability to communicate clearly with clients and team members.
• Comfort handling emotional conversations with grieving clients.

Responsibilities

• Greet clients warmly and provide friendly, professional service.
• Assess arrivals to identify emergencies and standard visits.
• Schedule and confirm appointments; relay prep info.
• Route calls and visitors to appropriate team members.
• Provide emotional support and resource materials as needed.
• Coordinate with hospital teams and service agencies as a liaison.

Skills

Customer service

Compassionate listening

Clear communication

Calm under pressure

Empathy

Multitasking

Job description

BluePearl Pet Hospital is hiring a Daylight Client Service Coordinator. Four 10-hour shifts weekly with rotating weekend days and holidays; pay $18–$26/hour. The role supports Emergency and Specialty departments, starting in Emergency and rotating through services to build skills.

Greet customers, assess arrivals, confirm appointments, and provide empathetic support. Ideal for growth, learning, and teamwork in a veterinary hospital setting.