Overnight Emergency Client Services Specialist

VCA Animal Hospitals; Montgomery (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/Sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an EXPERIENCED OVERNIGHT emergency Client Service Representative. You will greet clients, manage appointments, and assist pets and their owners with a professional, compassionate approach.

You will explain services and fees, process payments, and educate clients on basic pet care while maintaining accurate records. The role requires night-time availability and a strong commitment to patient and client care.

Qualifications

• Experience in overnight emergency client service preferred.
• Strong customer service and communication skills.
• Ability to explain fees and process payments to clients.

Responsibilities

• Greet clients and guide pets to examination rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to potential clients.
• Explain services and process payments to clients.
• Educate clients on pet care and products.
• Maintain medical records and hospital documentation.
• Keep the facility clean and organized at all times.

Skills

Customer service

Phone etiquette

Scheduling

Fees and payments

Job description

VCA Animal Hospitals is seeking an EXPERIENCED OVERNIGHT emergency Client Service Representative. You will greet clients, manage appointments, and assist pets and their owners with a professional, compassionate approach.

You will explain services and fees, process payments, and educate clients on basic pet care while maintaining accurate records. The role requires night-time availability and a strong commitment to patient and client care.