Overnight Emergency Receptionist

VCA Animal Hospitals; Montgomery (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/Sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an EXPERIENCED OVERNIGHT emergency Client Service Representative. You will greet clients, manage appointments, and assist pets and their owners with a professional, compassionate approach.

You will explain services and fees, process payments, and educate clients on basic pet care while maintaining accurate records. The role requires night-time availability and a strong commitment to patient and client care.

Qualifications

• Experience in overnight emergency client service preferred.
• Strong customer service and communication skills.
• Ability to explain fees and process payments to clients.

Responsibilities

• Greet clients and guide pets to examination rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to potential clients.
• Explain services and process payments to clients.
• Educate clients on pet care and products.
• Maintain medical records and hospital documentation.
• Keep the facility clean and organized at all times.

Skills

Customer service

Phone etiquette

Scheduling

Fees and payments

Job description

Client Service Representative
We are seeking an EXPERIENCED OVERNIGHT emergency Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.