Overnight Client Service Representative

VCA Animal Hospitals; Concord (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced overnight Client Service Representative to join our team. The CSR is the face of the practice, greeting clients and guiding their pets to exam rooms while delivering high standards of service.

The role emphasizes scheduling, follow-ups, handling payments, and educating clients on pet care; a professional, personable demeanor is essential to maintain trust and ensure a positive client experience.

Qualifications

• Customer service and communication skills required.
• Ability to greet visitors and guide clients to exam rooms.

Responsibilities

• Greet visitors and answer telephones.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services including prescriptions.
• Educate clients on general animal care and husbandry.
• Manage medical records, charts, and correspondence.
• Maintain a neat and clean facility both inside and outside.

Skills

Customer service

Phone handling

Scheduling appointments

Payment processing

Job description

Client Service Representative

We are seeking an experienced overnight Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com