Overnight Dispatcher

DR Security; Norman (OK); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

PTO

Healthcare benefits

401K

Zusammenfassung

Paycom - ATS in Norman, OK seeks a full-time Dispatcher to coordinate transport pickups and deliveries. You will be the first contact for facilities, communicating ETAs, rider details, and driver instructions while maintaining accurate logs and data in the system.

The role requires a high school diploma, dispatcher experience, and strong English communication, with the ability to multitask in a fast-paced environment. PTO, healthcare benefits, and a 401K are available.

Qualifikationen

• High school diploma or GED required.
• Experience as dispatcher or similar role.
• Proficient in English, strong communication.
• Typing and data-entry skills.
• Tech-savvy with computer systems.
• Ability to multi-task and work under pressure.

Aufgaben

• Receive electronic transport requests and prioritize submissions by urgency and proximity.
• Address problems and provide solutions or escalate to Dispatch Leads as needed.
• Confirm transports with facilities and communicate ETAs, riders, and drivers.
• Monitor routes and driver status to coordinate schedules and share information.
• Enter data in the computer system and maintain call and incident logs.
• Collaborate with Dispatch Leads and Drivers to maintain facility contacts and drivers.
• Improve efficiency to reduce driver arrival times and report overages immediately.
• Track driver hours to stay within drive-time rules and report deviations.

Kenntnisse

Dispatcher experience

English proficiency

Data entry

Typing

Communication skills

Multitasking

Ausbildung

High school diploma

Tools

Computer systems proficiency

Jobbeschreibung

Job Details:

Job Location: Delivery Address - Norman, OK 73069, Basic Job Description: The Dispatcher is the first point of contact for facilities, coordinating pick-up and delivery times for clients and providing precise logistics for transport drivers. Dispatchers stay in direct contact with transport drivers and provide information and support needed for successful client transports.

This full-time position is located in the Norman office and works a fluid block schedule. Computer and software are provided; PTO, healthcare benefits and 401K are available.

***MUST BE ABLE TO WORK 8P-4A, M-F***

Essential Duties and Responsibilities

• Receive electronic requests for transports, recording significant information and prioritizing submissions according to urgency and proximity to transport drivers.


• Address problems and requests by transmitting information or providing solutions, elevating problems to Dispatch Leads when necessary.


• Confirm transport with referring and destination facilities, offering information on ETAs, riders and drivers.


• Monitor the route and status of current transports to coordinate the schedule, providing transport drivers with information on the client, staff, weather, and other pertinent information.


• Enter data in computer system, maintain logs of calls, incidents, cancellations, driver availability and more, submitting issues in the Issue Log.


• Work collaboratively with Dispatch Leads and Drivers to update and maintain a list of facility contacts and current drivers.


• Drive excellence by creating efficiencies that will reduce the arrival time for drivers (under the 2-hour maximum). Report all overages to Dispatch Lead (DL) or Ops Manager (OM)immediately.


• Track Driver hours to ensure that they stay under drive time protocols, communicating with DL or OM throughout shift.


• Other duties as assigned by leadership.

Qualifications:

Requirements

• Minimum of a high school degree


• Experience as a dispatcher or other relevant position


• Proficient in English (oral and written); active listener with excellent communication skills


• Tech-savvy, good typing skills, and experience with data entry


• Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.


• Ability to multi-task, interpreting on-going problems and suggesting possible solutions.