Dispatch Coordinator

Ruan Transportation Management Systems; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Ruan Transportation Management Systems in San Antonio, TX is seeking a Dispatcher to coordinate the timely movement of customer product, ensuring safety and DOT compliance, and to assign workload to drivers.

You will monitor product movements, resolve delivery and scheduling issues, and capture operational data in dispatch systems in near real-time.

This role emphasizes communication with customers, monitoring drivers' hours of service, and maintaining driver activity records.

Responsibilities

• Coordinate the timely pickup and delivery of customer orders within the assigned area, ensuring on-time movement and efficient use of drivers and equipment.
• Direct and schedule drivers' work and notify them of assignments to maximize operational efficiency.
• Identify and resolve daily service and scheduling issues, maintaining timely communication with customer contacts.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate with customers regularly about issues impacting service and performance.
• Accurately prepare and process data and paperwork, updating driver and dispatch information in the dispatch system in near real time.

Job description

Schedule:

Wednesday - Saturday

Hours:

7:00A to 7:00P

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.