Overnight Dispatch Coordinator

Ruan; Pennsylvania; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Bethel, PA is seeking an Overnight Dispatch Coordinator to join our on-site team Sunday through Thursday, 10:00 PM to 6:30 AM. This full-time role coordinates the timely pickup and delivery of customer orders and uses our dispatch systems to capture data in near real-time.

Requirements include a high school diploma and 1–2 years in transportation or dispatch, plus knowledge of DOT rules and MS Office. The role emphasizes driver supervision, issue resolution, and safe operations.

Qualifications

• High school diploma or GED or equivalent work experience.
• 1–2 years in transportation, dispatch, or related roles.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations.

Responsibilities

• Coordinate timely pickup and delivery of orders within assigned area.
• Direct and schedule drivers; monitor activities for on-time moves.
• Identify and resolve daily service and scheduling issues; communicate with customers.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain real-time updates in dispatch systems.
• Promote safety across all dispatch activities.
• Prepare and process driver activities, trip documents, fuel tickets.

Skills

Written communication

Verbal communication

Dispatch software

MS Office

Education

High school diploma

Tools

Dispatch software

Microsoft Office

Job description

Overnight Dispatch Coordinator (Sunday - Thursday)

#2046

Job Description

This full-time position will work on-site in Bethel, PA

Schedule: Sunday - Thursday

Hours: 10pm through 6:30am

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

• Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.