Overnight Dispatch Coordinator

Ruan Transportation Management Systems; Rexford (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Ruan Transportation Management Systems seeks a dispatch coordinator to oversee timely pickup and delivery within an assigned area while ensuring customer satisfaction and DOT compliance. You will assign workloads, monitor driver performance, and use our TMS to capture operational data in near real-time.

In this role you will direct drivers, communicate schedule updates to customers, monitor hours of service, and maintain accurate paperwork.

Qualifications

• Experience coordinating drivers and dispatch operations.
• Knowledge of DOT regulations and safety practices.
• Proficiency with transportation management systems and data entry.

Responsibilities

• Responsible for timely pickup and delivery within assigned area while meeting customer expectations.
• Direct and schedule drivers' work; notify assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues and communicate with customers as needed.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate with customers regularly regarding issues impacting service.
• Prepare and process data and paperwork; update dispatch information in real time.
• Monitor and promote safety in all areas of dispatch.

Skills

Driver coordination

Scheduling

DOT regulations

Data entry

Customer communication

Safety awareness

Tools

Ruan TMS

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.


• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.


• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.


• Monitor drivers' hours of service to prevent DOT violations.


• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.


• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.


• Monitor and promote safety in all areas of dispatch.