Overnight Customer Service Specialist — Growth & Training

Uline; Waukegan (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance & 401(k)

Bonus programs

Paid holidays & time off

Tuition assistance

On-site amenities

Job summary

Uline is seeking an Overnight Customer Service Representative to join our Kenosha area operations. You will process orders, respond to product and shipping questions, and build lasting customer relationships using our state-of-the-art systems.

The full-time, on-site position offers comprehensive training, benefits beginning on day one, and a path for career advancement as you grow product knowledge and problem-solving capabilities.

Qualifications

• Strong problem-solving and communication skills are required.
• Excellent listening and verbal skills for customer interactions.
• Willingness to learn and train in a fast-paced environment.

Responsibilities

• Process customer orders and handle inquiries via phone, email, and chat.
• Provide product recommendations and resolve pricing/shipping questions.
• Build and nurture relationships with customers to deliver legendary service.
• Navigate the website and online ordering to assist customers effectively.
• Collaborate with teams to understand customer needs and offer best solutions.

Skills

Problem solving

Communication

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking an Overnight Customer Service Representative to join our Kenosha area operations. You will process orders, respond to product and shipping questions, and build lasting customer relationships using our state-of-the-art systems.

The full-time, on-site position offers comprehensive training, benefits beginning on day one, and a path for career advancement as you grow product knowledge and problem-solving capabilities.