Overnight Customer Service Pro — Build Solutions

Uline; Waukegan (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Generous paid time off

Tuition assistance

Job summary

Uline, a family-owned leader in shipping and packaging materials, is seeking an Overnight Customer Service Representative to build relationships, provide solutions and deliver legendary service. This on-site role at our Kenosha area location offers rapid training and real growth potential.

Full-time schedules include 4- or 5-day weeks with weekends. You’ll handle orders, answer product questions, and support customers by phone, email and chat using our advanced tools.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem-solving

Willing to learn

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging materials, is seeking an Overnight Customer Service Representative to build relationships, provide solutions and deliver legendary service. This on-site role at our Kenosha area location offers rapid training and real growth potential.

Full-time schedules include 4- or 5-day weeks with weekends. You’ll handle orders, answer product questions, and support customers by phone, email and chat using our advanced tools.