Overnight Crisis Supervisor – Call Center & Mobile Team

BJC HealthCare; St. Louis (MO); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,300

Hybrid work schedule

Competitive benefits

Tuition assistance

Retirement plan with match

Job summary

BJC Behavioral Health in St. Louis, MO, is seeking an Overnight Shift Supervisor to lead Mobile Crisis Response and Call Center teams during the overnight hours.

You will supervise one Mobile Crisis staff member and five Call Center staff, ensuring timely crisis responses and sound clinical decision-making. This hybrid role requires strong leadership, crisis assessment skills, and the ability to remain calm under pressure, with responsibilities spanning staffing, coaching, documentation, and

Qualifications

• Strong crisis assessment and intervention skills.
• Ability to make sound clinical and operational decisions in high-risk situations.
• Strong leadership, coaching, and communication skills.
• Ability to remain calm and provide direction during emergencies.

Responsibilities

• Oversees overnight Mobile Crisis Response staff and Call Center staff.
• Ensures timely responses to crisis referrals and assists with clinical decision-making.
• Monitors staffing and ensures proper documentation and workflows.
• Provides coaching and performance feedback to direct reports.
• Collaborates with community resources to address patient treatment needs.

Skills

Crisis assessment

Decision making under pressure

Leadership & coaching

Communication

Education

Master's Degree in Social Work

Job description

BJC Behavioral Health in St. Louis, MO, is seeking an Overnight Shift Supervisor to lead Mobile Crisis Response and Call Center teams during the overnight hours.

You will supervise one Mobile Crisis staff member and five Call Center staff, ensuring timely crisis responses and sound clinical decision-making. This hybrid role requires strong leadership, crisis assessment skills, and the ability to remain calm under pressure, with responsibilities spanning staffing, coaching, documentation, and