Overnight Crisis Hotline Manager – Supervising Counselors

HELPLINE CENTER; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

HELPLINE CENTER is seeking an Overnight Manager to supervise a team of Mental Health Counselors providing crisis intervention and follow-up services via the 988 hotline. The role focuses on quality service through supervision, training, and coaching, with evening/overnight/weekend hours and holiday coverage.

Qualified candidates hold a Master’s in counseling, social work, or psychology, and bring experience in crisis counseling and supervision.

Qualifications

• Master’s degree in counseling, social work, psychology, or related field required.
• Experience in mental health counseling or crisis preferred.
• Able to work independently and as part of a team in a collegial environment.
• Previous supervision experience preferred.
• Strong oral and written communication skills.
• Proficient with computers and software; keyboarding skills.
• Employment contingent on acceptable background check.

Responsibilities

• Supervise, monitor, train, and coach counselors to ensure quality service.
• Provide supervision during overnight, evening, and weekend shifts.
• Deliver evidence-informed crisis intervention and brief supportive counseling.
• Coordinate information/referral and follow-up services via 988 Hotline.
• Maintain compliance with background checks and organizational policies.

Skills

Crisis counseling

Supervision

Team collaboration

Written communication

Computer literacy

Education

Master’s degree in counseling/social work/psychology

Tools

Computers

Software proficiency

Keyboarding

Job description

HELPLINE CENTER is seeking an Overnight Manager to supervise a team of Mental Health Counselors providing crisis intervention and follow-up services via the 988 hotline. The role focuses on quality service through supervision, training, and coaching, with evening/overnight/weekend hours and holiday coverage.

Qualified candidates hold a Master’s in counseling, social work, or psychology, and bring experience in crisis counseling and supervision.