988 Crisis Hotline Overnight Manager

HELPLINE CENTER; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

HELPLINE CENTER is seeking an Overnight Manager to supervise a team of Mental Health Counselors providing crisis intervention and follow-up services via the 988 hotline. The role focuses on quality service through supervision, training, and coaching, with evening/overnight/weekend hours and holiday coverage.

Qualified candidates hold a Master’s in counseling, social work, or psychology, and bring experience in crisis counseling and supervision.

Qualifications

• Master’s degree in counseling, social work, psychology, or related field required.
• Experience in mental health counseling or crisis preferred.
• Able to work independently and as part of a team in a collegial environment.
• Previous supervision experience preferred.
• Strong oral and written communication skills.
• Proficient with computers and software; keyboarding skills.
• Employment contingent on acceptable background check.

Responsibilities

• Supervise, monitor, train, and coach counselors to ensure quality service.
• Provide supervision during overnight, evening, and weekend shifts.
• Deliver evidence-informed crisis intervention and brief supportive counseling.
• Coordinate information/referral and follow-up services via 988 Hotline.
• Maintain compliance with background checks and organizational policies.

Skills

Crisis counseling

Supervision

Team collaboration

Written communication

Computer literacy

Education

Master’s degree in counseling/social work/psychology

Tools

Computers

Software proficiency

Keyboarding

Job description

Description

The 988 Crisis Hotline Overnight Manager supports a team of Mental Health Counselors providing evidence-informed crisis intervention, brief supportive counseling, suicide prevention, information & referral, and follow-up services to individuals who contact the Helpline Center through 988 in emotional distress, with substance use issues, or with suicidal ideation. The 988 Overnight Manager is responsible for ensuring that quality service is provided by the counselors through supervision, monitoring, training, and coaching. The position provides an opportunity to employ a wide range of clinical skills, and knowledge of the expanding field of behavioral health. The position is located in Sioux Falls, SD.

This is a full-time position, primarily evening/overnight/weekend hours, will include coverage of holidays and on-call.

Requirements

• Master’s degree in counseling, social work, psychology, or related field required.


• Additional experience working in mental health counseling or mental health crisis strongly preferred.


• Applicants must be comfortable working independently and as part of a team in a collegial group environment.


• Previous supervision experience preferred.


• Strong oral and written language skills.


• Working knowledge of computers and software programs, proficient keyboarding skills.


• Offers of employment contingent upon acceptable background check.