Overnight Crisis Counselor I: Calm Intervention & Support

Pathways Inc.; Ashland (KY); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Pathways Inc. seeks a calm, reliable Crisis Line Counselor I to provide crisis intervention and suicide prevention support via phone, text, and chat. You will answer crisis calls, texts, and chats, schedule follow-ups, and connect individuals with community resources.

As needed, you may accompany Mobile Crisis staff on in-person responses, document interactions, and use Word, Outlook, Excel, and Avatar EHR. Overnight shifts with flexibility to cover vacations are required.

Qualifications

• High School Diploma or GED is required.
• Experience in behavioral health, crisis intervention, or call center settings preferred.
• Strong multitasking and communication skills.
• Proficient in Microsoft Office and basic EHR systems; Avatar experience a plus.
• Ability to stay calm in high-stress situations and handle sensitive conversations.

Responsabilités

• Provide immediate crisis and suicide intervention support via phone, text, and chat
• Refer callers to appropriate behavioral health, substance use, and emergency resources
• Monitor the status of active cases through follow-up
• Schedule appointments for after-hours callers
• Accompany Mobile Crisis staff on community-based responses when needed
• Document all interactions accurately and in a timely manner
• Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Connaissances

Multitasking

Communication

Formation

High School Diploma or GED

Outils

Microsoft Word

Outlook

Excel

Avatar (EHR)

Description du poste

Pathways Inc. seeks a calm, reliable Crisis Line Counselor I to provide crisis intervention and suicide prevention support via phone, text, and chat. You will answer crisis calls, texts, and chats, schedule follow-ups, and connect individuals with community resources.

As needed, you may accompany Mobile Crisis staff on in-person responses, document interactions, and use Word, Outlook, Excel, and Avatar EHR. Overnight shifts with flexibility to cover vacations are required.