Overnight Crisis Counselor – In-Person, Community Impact

Affiliated-Sante-Group; Westminster (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

403(b) match

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Birthday off

Training & Growth

Employee Assistance Program

Wellness perks

Job summary

Santé is seeking a Full-Time Phone Counselor to support crisis intervention in Westminster, MD. This in-person role requires working onsite from 12am–8am with an overnight shift and a focus on crisis de-escalation, assessment, and resource coordination.

The candidate will triage calls, develop realistic crisis plans, and document all interactions, while leveraging knowledge of local mental health resources and providing compassionate, goal-directed counseling.

Qualifications

• Bachelor’s Degree in Human Services or a related field OR five years of crisis hotline experience.

Responsibilities

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop crisis plans and complete follow tasks as needed.
• Communicate client needs while making internal referrals.
• Be familiar with community mental health resources.
• Complete documentation accurately and thoroughly.

Skills

Crisis hotline experience

Crisis counseling

Education

Bachelor’s Degree in Human Services

Job description

Santé is seeking a Full-Time Phone Counselor to support crisis intervention in Westminster, MD. This in-person role requires working onsite from 12am–8am with an overnight shift and a focus on crisis de-escalation, assessment, and resource coordination.

The candidate will triage calls, develop realistic crisis plans, and document all interactions, while leveraging knowledge of local mental health resources and providing compassionate, goal-directed counseling.