Night Crisis Line Counselor I – Calm, Tech-Savvy Support

Pathways Inc. - Kentucky; Ashland (KY); On-site; USD 25,000 - 28,000; Part time

Job summary

Pathways Inc. in Kentucky seeks a calm, reliable Crisis Line Counselor I to provide crisis intervention and suicide prevention support during overnight shifts.

You will answer crisis calls, texts, and chats, schedule follow-ups, and refer individuals to community resources, occasionally accompanying Mobile Crisis on in-person responses. The ideal candidate has a High School Diploma or GED, strong multitasking and communication skills, and proficiency with Microsoft Office; Avatar EHR experience

Qualifications

• High School Diploma or GED (required).
• Experience in behavioral health, crisis intervention, or call center settings preferred.
• Strong multitasking and communication skills.
• Familiarity with EHR systems (Avatar preferred).
• Ability to stay calm in high-stress situations.

Responsibilities

• Provide immediate crisis and suicide intervention support via phone, text, and chat.
• Refer callers to appropriate behavioral health, substance use, and emergency resources.
• Monitor the status of active cases through follow-up.
• Schedule appointments for after-hours callers.
• Accompany Mobile Crisis staff on community-based responses when needed.
• Document all interactions accurately and in a timely manner.
• Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR).

Skills

Multitasking

Communication skills

Calm under pressure

Tech-savvy

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Avatar (EHR)

Job description

Pathways Inc. in Kentucky seeks a calm, reliable Crisis Line Counselor I to provide crisis intervention and suicide prevention support during overnight shifts.

You will answer crisis calls, texts, and chats, schedule follow-ups, and refer individuals to community resources, occasionally accompanying Mobile Crisis on in-person responses. The ideal candidate has a High School Diploma or GED, strong multitasking and communication skills, and proficiency with Microsoft Office; Avatar EHR experience