Overnight Crisis Support Specialist

FirstLink; Fargo (ND); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Program

Health, dental & vision insurance (emp

Long-term & short-term disability

Life insurance

Paid time off

Job summary

FirstLink is seeking multiple Full-Time Overnight Helpline Specialists to support individuals via phone, text, or online chat. You will de-escalate crises and refer to local resources, including 988 and 211 lines.

The role requires 18+ years old, HS diploma or GED, and about 6 months in call center or care roles. Schedule includes nights and weekends with a wage incentive for full weekends. In-person work location with comprehensive benefits provided.

Qualifications

• Must have some experience in providing emotional support or customer service.
• Strong written and verbal communication skills required.
• Must be 18 years of age or older and have a high school diploma or GED.

Responsibilities

• Provide support to individuals via phone, text, or online chat.
• De-escalate emotional and mental health crises as needed.
• Refer callers to local community resources and crisis lines including 988 and 211.
• Work a full-time overnight schedule with weekend rotations.

Skills

Emotional support

Customer service

Communication skills

Education

High School Diploma or GED

Job description

FirstLink is seeking multiple Full-Time Overnight Helpline Specialists to support individuals via phone, text, or online chat. You will de-escalate crises and refer to local resources, including 988 and 211 lines.

The role requires 18+ years old, HS diploma or GED, and about 6 months in call center or care roles. Schedule includes nights and weekends with a wage incentive for full weekends. In-person work location with comprehensive benefits provided.