Overnight Crew Member

Planet Fitness - CA; Azusa (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness - CA in Azusa, CA is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, guests, and prospective members. The role includes closing the day’s shift and preparing the bank deposit for the next day.

Responsibilities include greeting guests, checking in members, giving tours, updating accounts, and maintaining a clean club environment. A high school diploma and 18+ age are required.

Qualifications

• Customer service background is preferred.
• Basic computer proficiency is required.
• A passion for fitness and health is beneficial.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are a must.
• Excellent customer service skills and professional interactions with members and staff.
• Strong listening skills and ability to solve problems.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones, check-ins, and new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions/concerns and escalate to management when needed.
• Maintain cleanliness of the club.
• Close the shift for that business day and create the next day's bank deposit.

Skills

Customer service

Active listening

Positive attitude

Punctuality

Diplomacy

Computer skills

Education

High School diploma/GED

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.